FAQ

 

 

1. When do the theatres open?

Gross-Alaska Theatres is open every day of the year. Our theatre locations generally open 30 minutes prior to the first showtime. Please note, hours may vary depending on films showing. 

 

2. What does  the "NO PASSES" mean on a movie title?

"No pass" movies are not eligible for discounts or courtesy passes due to our licensing agreement with the film studio. Gross-Alaska gift cards are always valid, regardless of "no pass" restriction. 

 

3. How much does admission cost?

FRIDAY & SATURDAY EVENINGS & SPECIAL ENGAGEMENTS
General Admission $12.25
Children (2-12) $8.50
Seniors (65+) $8.50
Military (Sun-Thurs) $8.50

SUNDAY—THURSDAY EVENING
General Admission $11.75
Children (2-12) $8.50
Seniors (65+) $8.50
Military (Sun-Thurs) $8.50

MATINEE & BARGAIN NIGHT
General Admission $8.50
Children (2-12) $7.50
Seniors (65+) $7.50

3D PRICES

FRIDAY & SATURDAY EVENINGS & SPECIAL ENGAGEMENTS
General Admission: $14.25

SUNDAY-THURSDAY EVENING
General Admission: $13.75
Children: $10.50
Seniors (65+): $10.50
Military (Sun-Thurs): $11.75

MATINEE & BARGAIN NIGHT
General Admission: $11.75
Children (2-12): $10.00
Senior (65+): $10.00

 

4. Do you accept credit cards?

Yes. Gross-Alaska Theatres accept both Visa and Mastercard at all box office and concession locations.

 

5. When are bargain nights?

Glacier Cinemas: Monday

20th Century Theatre: Tuesday

Ketchikan Coliseum Theatre: Tuesday

 

6. Are assistive listening devices available?

Assistive Listening Devices are available at all Gross-Alaska locations for visually impaired patrons. Ask at the box office for assistive listening headsets, audio description headsets and closed captioning devices. Please note that not all movies are compliant with closed captions and/or audio descriptions.

 

7. How and where can I buy gift cards?

Gross-Alaska gift cards can be purchased at the theatre or online. Gift cards can be purchased at the theatre during business hours and the corporate office Monday through Friday, 9:00 AM – 4:00 PM.

Gift cards make a great gift for any occasion! They never expire and can be used on admissions and concessions at all locations. Gift cards should be treated like cash.

 

8. How do I check the balance of my gift card?

‚ÄčEmail us with the 10-digit number on the back of the gift card. We respond to gift card balance requests within 2-3 business days. 

 

9. How do I get to the corporate office?

The Gross-Alaska corporate office is located at 222 Front Street, Suite 600 in downtown Juneau. To reach the office, enter the door two down from the 20th Century Theatre entrance. Use the stairs or elevator and go to the 6th floor. Our office is open 9:00 AM to 4:00 PM, Monday through Friday. 

 

10. I left something at the theatre. Do you have a lost & found?

Please call our corporate office at 586-3634. You can also email us with a description of the item and details about when it was left behind/lost.

 

11. Can I rent the theatres?

Yes, the theatres are available for rental! The rental fee is $250 plus admission for each person attending. There is a minimum of 50 people required. The concession stand is open for rentals and there is NO outside food or drink permitted. Rentals must take place outside of our normally scheduled showtimes. Film choices are limited to the film playing at the theatre on the date of the rental. If you would like a different film, special arrangements can be made for an additional fee. If you have any further questions please contact Kenny Solomon-Gross,VP of Operations at (907) 586-3634 or email us.

 

12. How can I request a donation from Gross-Alaska?

To be considered for donation of movie passes for charitable purposes, please email the request on your organization’s letterhead, or mail it to the Gross-Alaska corporate office at 222 Front Street, Suite 600, Juneau, Alaska 99801. Once a request is submitted, it will be considered. A donation is not guaranteed.

 

13. What are sensory sensitive shows?

Sensory sensitive movie showings are especially for children with sensitivity to light and sound to enjoy their movie theatre experience in a positive and accepting environment. The sound is low, the lights are up, and children can move about the theatre. There are no ads or previews shown, and parents can bring gluten-and casein-free snacks.

 

14. How can I work at Gross-Alaska?

Gross-Alaska is always looking for friendly, hardworking, and dependable individuals who enjoy movies and customer service. Submit an application online or apply in person at any of our locations.

 

15. How do I advertise my business or organization on-screen?

Please contact Alaska Grafix online or via email.

 


In cooperation with the MPAA and the new guidelines regarding “R” rated films, we will no longer offer child admission prices to “R” rated films. The new “R” rating states “R” rated films are generally not suitable for children under 17.” For this reason and for the comfort and enjoyment of all our customers, we will no longer offer child admission rates to “R” rated films and encourage you to not bring children to “R” rated features.