FAQ

GENERAL INFORMATION

With limited exceptions, patrons and staff must wear a face covering at all times while in the theatre. Exceptions to this policy include those unable to wear face coverings including children under 2 years of age and individuals with certain medical/physical conditions that inhibit their ability to safely wear face coverings. Face coverings may be removed for the limited purpose and limited time period necessary to consume food and beverages.

Gross-Alaska has an extensive mitigation plan aligned with guidance put forth by the CDC, OSHA, Department of Labor, and WHO. Protocols can be reviewed in detail within the Health and Safety tab on our website and available at each theatre location. Gross-Alaska’s employee orientation has been revised to include comprehensive training on COVID-19 safety protocols, including: Personal Protective Equipment (PPE), Hand Hygiene, Disinfection and Maintenance, and Physical Distancing.

ADMISSION & TICKETING

Yes! In addition to being able to purchase your ticket online, you can now select your seat. The online ticketing system will walk you through the process to choose your seat(s).

Bring your emailed confirmation/barcode (on phone or printout) to the box office. If you do not have your confirmation receipt, bring the credit card or Gross Alaska Theatres gift card used online to the box office to receive your printed tickets. You may also provide the email used to purchase the tickets to search for your ticket(s).

Tickets purchased online will secure you a seat for the feature presentation. However, it is still necessary to have a printed ticket before entering the auditorium. To receive your printed ticket, please visit the theatre box office and present your online purchase confirmation.

You are welcome to sit directly beside your family members or those in your group.

We ask that you remain in your seat to ensure that proper social distancing is observed. However, if you determine that the seat you chose is not to your liking, you may visit the box office and change your seat.

Yes, you can still purchase your admission ticket at the theatre box office. However, we are recommending customers purchase online as a way to reduce person-to-person contact. Purchasing online will also give you a better chance at scoring your favorite seat!

Movie titles and showtimes are typically updated weekly by 5:00 PM on Tuesday.

Yes. When you purchase your ticket, both online and at the theatre box office, you will now have the ability to choose your seat(s).

In an effort to keep our employees and patrons safe, we are not accepting cash at this time. However, we would be happy to exchange cash for a Gross-Alaska Theatre gift card which can be used for admission or at concession. Note that gift cards may only be purchased with exact change at the theatre box office.

FRIDAY & SATURDAY EVENINGS & SPECIAL ENGAGEMENTS General Admission $12.25 Children (2-12) $8.50 Seniors (65+) $8.50 Military (Sun-Thurs) $8.75 SUNDAY—THURSDAY EVENING General Admission $11.75 Children (2-12) $8.50 Seniors (65+) $8.50 Military (Sun-Thurs) $8.75 MATINEE & BARGAIN NIGHT General Admission $8.75 Children (2-12) $7.50 Seniors (65+) $7.50 3D PRICES FRIDAY & SATURDAY EVENINGS & SPECIAL ENGAGEMENTS General Admission: $14.25 SUNDAY-THURSDAY EVENING General Admission: $13.75 Children: $10.50 Seniors (65+): $10.50 Military (Sun-Thurs): $11.75 MATINEE & BARGAIN NIGHT General Admission: $11.75 Children (2-12): $10.00 Senior (65+): $10.00 Q. When are bargain nights? Glacier Cinemas: Monday Ketchikan Coliseum Theatre: Tuesday

"No pass" movies are not eligible for discounts or complimentary passes due to our licensing agreement with the film studio. Gross-Alaska gift cards are always valid, regardless of "no pass" restriction.

To guarantee you can get your ticket and favorite seat, we offer the convenience of purchasing tickets and reserving your seat online. To ensure we can maintain this service for our valued patrons we charge a small fee per ticket. The charge per ticket is displayed in the Order Summary which is shown on the right side of the screen during the purchase process. The convenience fees cannot be refunded.

Ticket sales are final – we cannot refund or exchange tickets. Please make sure you are purchasing the correct ticket type (Child, Senior, or General Admission), or you will risk denied entry. Be sure you are purchasing a ticket for the correct theatre/movie.

GIFT CARDS

Gross-alaska gift cards can be purchased online or at the theatre box office during business hours. Please email the corporate office to make an appointment as we have new COVID business hours.

You can check the balance of your Gross-Alaska gift card on our website. Click on the “Check Gift Card Balance” button and input the 10-digit number found on the back of the gift card.

Yes, gift cards can be used to purchase tickets online.

Yes!

BUSINESS INFORMATION

Yes. The Juneau Glacier Cinemas and Ketchikan Coliseum will open daily at 6:00 PM.

The 20th Century Theatre will not be opening at this time.

The Gross-Alaska corporate office is located at 222 Front Street, Suite 600 in downtown Juneau. To reach the office, enter the door two down from the 20th Century Theatre entrance. Use the stairs or elevator and go to the 6th floor. Our office is open 9:00 AM to 4:00 PM, Monday through Friday.

Please call our corporate office at 907-586-3634. You can also email us with a description of the item and details about when it was left behind/lost.

Yes, the theatres are available for rental. The rental fee is $250 plus admission for each person attending. There is a minimum of 50 people required. The concession stand is open for rentals and there is NO outside food or drink permitted. Rentals must take place outside of our normally scheduled showtimes. Film choices are limited to the film playing at the theatre on the date of the rental. If you would like a different film, special arrangements can be made for an additional fee. If you have any further questions please contact Kenny Solomon-Gross, VP of Operations at (907) 586-3634 or email us.

To be considered for donation of movie passes for charitable purposes, please email the request on your organization’s letterhead, or mail it to the Gross-Alaska corporate office at 222 Front Street, Suite 600, Juneau, Alaska 99801. Once a request is submitted, it will be considered. A donation is not guaranteed.

Gross-Alaska is always looking for friendly, hardworking, and dependable individuals who enjoy movies and customer service. Submit an application online or apply in person at any of our locations.

Please contact Alaska Grafix online or via email.

THEATRE FEATURES

Gross-Alaska Theatres has invested in a reserved seating system and implemented dynamic seat buffering. In an effort to reduce auditorium capacity and ensure social distancing is maintained, two seats on either side of the patron’s party will remain blocked off/unoccupied. Auditoriums will remain at less than 50% capacity.

Yes. We will be opening early for those who would like to purchase concession snacks.

Assistive Listening Devices are available at all Gross-Alaska locations for visually impaired patrons. Ask at the box office for assistive listening headsets, audio description headsets and closed captioning devices. Please note that not all movies are compliant with closed captions and/or audio descriptions.

Sensory sensitive movie showings are especially for children with sensitivity to light and sound to enjoy their movie theatre experience in a positive and accepting environment. The sound is low, the lights are up, and children can move about the theatre. There are no ads or previews shown, and parents can bring gluten-and casein-free snacks.


When leaving an auditorium, please remember to practice social distancing and dispose of your trash in the receptacles on your way out. We are also asking guests not to gather in the lobby for everyone's safety.